Vtb99 is a trusted online betting and gaming platform in Bangladesh. Your privacy matters deeply to us. This Privacy Policy explains how vtb99 collects, uses, stores, and protects your personal data. By using vtb99's services, you are considered to have agreed to the terms of this policy. Please read it carefully in full.
1 What Information We Collect
Vtb99 only collects the information needed to provide you with a safe, quality service. We do not gather irrelevant or excessive data. The categories of data we collect are outlined below:
1.1 Identity Information
- Full name and date of birth (for age verification).
- National ID (NID) or passport number (for KYC verification).
- Permanent address and current address.
- Photo or selfie (for identity confirmation).
1.2 Contact Information
- Email address — for account verification and important notifications.
- Mobile number — for OTP verification and security alerts.
1.3 Financial Information
- BKash, Nagad, or other payment account numbers.
- Transaction history — records of deposits, withdrawals, and bets.
- Bank account details (where applicable).
1.4 Technical Information
- IP address and device information (operating system, browser type).
- Login time, session duration, and usage patterns.
- Cookie and local storage data.
- Referral source — how you found your way to our site.
We never store your password in plain text. All passwords are hashed and stored in accordance with industry standards.
| Data Type |
Reason for Collection |
Mandatory? |
| Name and date of birth |
Age & Identity Verification |
Yes |
| Email & Phone |
Account Communications |
Yes |
| NID/Passport |
KYC Verification |
For Withdrawal |
| Payment Information |
Transaction Processing |
Yes |
| IP & Device |
Security & Fraud Prevention |
Automatic |
| Cookie Data |
Experience Improvement |
Optional |
2 How We Collect Information
Vtb99 collects data through several methods. Each approach is transparent and based on your informed consent.
- Directly from you: Via registration form, KYC verification, support tickets, and live chat.
- Automatically: When you use vtb99, data such as your IP address, browser information, cookies, and session data is collected automatically.
- From Third Parties: Necessary information may be received from payment gateways and identity verification services.
- From public sources: Information may be cross-checked against government or regulatory databases to help prevent fraud.
vtb99 never collects information through unauthorized means. No additional data is gathered without your explicit consent.
3 Purpose of Data Use
Vtb99 uses your information solely for the purposes listed below. Your consent will be obtained before any other use.
- Account Management: For registration, login, and account settings management.
- Service Delivery: For accepting bets, processing results, and paying out winnings.
- KYC & Age Verification: To fulfill legal obligations.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: To address your complaints, questions, and requests.
- Technical Improvements: To improve platform performance and enhance the user experience.
- Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
- Responsible Gaming: To identify signs of addictive behavior and provide timely support.
- Promotional communications: To inform you of offers and bonuses, only with your consent.
4 Data Sharing & Third Parties
Vtb99 does not sell your personal information to third parties for commercial purposes. However, limited data sharing may occur in the following circumstances:
- Payment Processors: bKash, Nagad, and other payment gateways receive the information required to process your transactions. Each of these partners operates under its own privacy policy.
- KYC & Identity Verification Services: Limited data may be shared with authorized bodies for identity verification when required by law.
- Legal Authorities: Information may be disclosed in response to court orders, regulatory requests, or lawful demands from law enforcement agencies.
- Technology service providers: Partner companies providing hosting, cloud storage, or analytics services may process your data, but are not permitted to use it directly for their own purposes.
All third parties working with vtb99 are bound by data processing agreements and may not use your information for any purpose beyond vtb99's instructions.
5 Cookies & Tracking Technologies
Vtb99 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve website performance and your overall browsing experience.
5.1 Types of Cookies
- Essential Cookies: These cookies are essential for maintaining login sessions and ensuring site security. They cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, settings).
- Analytics cookies: Tools such as Google Analytics are used to understand site usage patterns and drive improvements.
- Marketing Cookies: To show relevant advertisements — only with your consent.
5.2 Cookie Controls
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain vtb99 services.
6 Data Storage & Security
Vtb99 follows the highest industry-standard security practices to keep your data safe. Our security framework includes:
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- Database encryption — for stored sensitive information.
- Two-factor authentication (2FA) — for account login.
- 24/7 security monitoring and intrusion detection systems.
- Regular security audits and vulnerability assessments.
- Strict internal data access controls — only authorized personnel with a legitimate need can view your information.
6.1 Data Retention Period
Vtb99 retains your information for as long as necessary:
- All data is retained for as long as your account remains active.
- Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
- Marketing data is deleted as soon as consent is withdrawn.
vtb99 servers are hosted in secure data centers that comply with international security standards.
7 Your Rights
Vtb99 respects your data rights. You have the following rights:
- Right to Know: You may request to see what information vtb99 holds about you.
- Right to Rectification: You may request correction of any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: You may request that your information no longer be used for specific purposes.
- Data Portability: The right to receive your data in a structured, machine-readable format.
- Right to Object: You may object to marketing communications or profiling at any time.
- Right to Withdraw Consent: You may withdraw your marketing consent at any time.
To exercise these rights support@vtb99.ws. vtb99 typically responds within 30 business days.
8 Protection of Minors
Vtb99 services are intended for users aged 18 and above. We do not knowingly collect personal information from minors. Age is verified at registration, and proof of age is required as part of the KYC process.
If you believe a minor has created an account on vtb99, please notify us at support@vtb99.ws
. We will immediately close the account and delete all associated data.
Use of vtb99 by anyone under 18 is strictly prohibited. We urge parents and guardians to keep children away from online gaming.
9 Policy Updates
Vtb99 may update this Privacy Policy as needed. When changes are made, the following steps will be taken:
- The updated policy will be published on the vtb99 website, and the "Last Updated" date will be revised accordingly.
- You will be notified of any significant changes via your registered email or SMS.
- Continued use of vtb99 after any changes take effect will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request account closure.
Visit this page regularly to stay up to date with the latest Privacy Policy.
10 Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our data protection team is always here to help.
We typically respond within 3 business days. Complex data rights requests may take up to 30 business days.