Vtb99 Terms & Conditions — The Complete Guide for Members

1 General Terms & Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between the vtb99 platform and all its users ("members" or "you"). By accessing vtb99's website (https://vtb99.ws), registering an account, or using any of its services, you are deemed to have fully accepted these Terms.

Below are definitions of key terms used throughout these Terms & Conditions:

• "vtb99" or "we" — The company operating vtb99 and its staff.
• "Platform" — vtb99 website, mobile app, and all related services.
• "Member" — any registered user who has opened an account on vtb99.
• "Bet" — The activity of placing money on the outcome of an event or game.
• "Wallet" — The cash and bonus balance held in your vtb99 account.
• "Wagering" — The process of meeting a specified wagering target by using bonus funds to place bets.

Vtb99 reserves the right to modify, amend, or update these Terms & Conditions at any time. Changes take effect immediately upon being published on the website. We recommend checking this page regularly.

2 Registration & Account Policy

Registration at vtb99 is completely free. You are required to provide accurate and complete information at the time of registration. Providing false or incorrect information may result in your account being suspended at any time.

2.1 Account Registration Requirements

• Each individual may hold only one account — creating multiple accounts under the same name, address, phone number, or payment method is strictly prohibited.
• Verification of the email address and phone number provided at registration is mandatory.
• It is your responsibility to keep your account password strong and not share it with anyone.
• Transferring, selling, or allowing any third party to use your account is strictly prohibited.
• Using bots, automated software, or any unauthorised technology to place bets is strictly prohibited.

2.2 Updating Account Information

If your name, address, or contact details change, please notify the vtb99 support team promptly. vtb99 will not be held responsible for payment delays or cancellations resulting from outdated or incorrect information. Identity verification may be required when updating account details.

3 Age Verification & Identity Confirmation

You must be at least 18 years of age to place bets on vtb99. This is both a legal requirement and a core principle of responsible gaming. Protecting minors from betting is one of our highest priorities.

3.1 KYC (Know Your Customer) Process

Before processing a withdrawal request or transactions above a certain amount, vtb99 may require the following documents:

• A clear photo of your National ID (NID) or passport.
• Selfie or live photo verification.
• Proof of payment method ownership (e.g., NID matching your bKash/Nagad number).
• Proof of address — a utility bill or bank statement issued within the last 3 months.

Withdrawal requests will not be processed until KYC verification is complete. This process typically takes 24 to 48 business hours.

4 Deposit, Withdrawal & Payment Policy

Vtb99 supports the most widely used payment methods in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT). There are no hidden charges, though payment gateway fees may apply in some cases.

4.1 Deposit Policy

• Minimum deposit: ৳500 BDT.
• Maximum deposit: ৳50,000 BDT per day (for regular members).
• Deposits are typically credited to your account within 5 to 15 minutes.
• Only payment methods registered in your own name may be used.
• Third-party payments are not accepted and any such transactions may be cancelled without a refund.

4.2 Withdrawal Policy

• Minimum withdrawal: ৳1,000 BDT.
• Maximum withdrawal: ৳1,00,000 BDT per day.
• Withdrawal requests are typically processed within 30 minutes to 2 hours.
• KYC verification is mandatory before your first withdrawal.
• Bonus balance cannot be withdrawn directly — it only becomes withdrawable once the wagering requirements have been met.
• Withdrawals can only be processed to the same payment method used for the original deposit.

4.3 Anti-Money Laundering Policy

Vtb99 complies with international Anti-Money Laundering (AML) policies. If suspicious financial activity is identified, vtb99 may temporarily suspend the account and conduct an investigation. Information may be disclosed to the relevant authorities if required by law.

5 Betting Rules & Market Policy

Vtb99 offers betting on a wide range of sports, including cricket, football, kabaddi, tennis, badminton, and e-sports. The following general rules apply to all bets.

5.1 Placing & Confirming Bets

• Once a bet is confirmed, it cannot be changed or cancelled.
• The odds displayed at the time a bet is placed are final — any subsequent changes will not apply.
• Vtb99 reserves the right to void any bet accepted at incorrect odds due to a system error.
• In Live Betting, if a disconnection occurs, any bet for which a confirmation was received will remain valid.

5.2 Event Cancellation & Postponement Policy

• If a match or event is fully cancelled, the stake will be refunded.
• If a match is postponed, the bet will be considered void in accordance with vtb99's specific rules (generally if the match does not resume within 12 hours).
• If the result of a cricket match is determined by the Duckworth-Lewis method, vtb99 will recognize it as a valid official result.

5.3 Unethical Betting

If there is any suspicion of match-fixing or involvement in — or benefit from — any unethical activity, vtb99 will void the relevant bets, suspend the account, and take legal action if necessary.

6 Bonus & Promotion Terms

Vtb99 regularly offers a variety of bonuses and promotions. Each offer has its own terms and conditions, which are detailed on the respective offer page. The general bonus policy is outlined here.

6.1 Welcome Bonus

• The welcome bonus is available to new members only and applies to the first deposit.
• To claim the welcome bonus, your first deposit must be made within 7 days of registration.
• Bonus funds are generally subject to wagering requirements of 5x to 10x.

6.2 Reload & Weekly Bonuses

• Reload bonuses are available on specific days or during designated promotion periods.
• A new bonus cannot be claimed while another bonus is still active.
• Bonus validity periods generally range from 7 to 30 days.

6.3 Bonus Abuse Policy

If a member uses multiple accounts to claim bonuses or abuses the bonus system in any way, vtb99 reserves the right to cancel all bonuses and associated winnings and close the account.

7 Responsible Gaming Policy

Vtb99 believes betting is a form of entertainment. We want every member to play with enjoyment and in control. That's why vtb99 provides a range of responsible gaming tools.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Bet Limits: Set a maximum stake limit per bet.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily pause your betting activity for a set period of time.
• Self-Exclusion: Take an extended break from betting — from 3 months up to a permanent self-exclusion.

If you feel that betting is having a negative impact on your life, please contact us or Responsible Gaming Read the page.

8 Account Suspension & Termination Policy

Vtb99 may suspend or permanently close an account for any of the following reasons:

• Breach of Terms & Conditions.
• Operating multiple accounts.
• Evidence of bonus abuse or fraudulent activity.
• Providing false information during KYC verification.
• Money laundering or suspicious financial activity.
• Disrupting the normal operation of the platform.

Members may also request account closure at any time. Any available balance (excluding bonuses) will be refunded, provided KYC verification has been completed.

9 Governing Law & Dispute Resolution

Vtb99 operates under an international gaming licence. For any dispute, members are encouraged to contact vtb99's customer support team first. Most issues can be resolved within 48 hours.

If a dispute cannot be resolved through customer support, it will be referred to an independent international arbitration body. In any legal dispute, the laws of vtb99's licensing authority will apply.

10 Right to Amend Terms

Vtb99 reserves the right to modify these terms and conditions, in whole or in part, at any time. Once updated, the new version will be published on the website and the "Last Updated" date will be revised accordingly.

Members will be notified of significant changes via their registered email or SMS. Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.

If you do not agree to the updated terms, please stop using the platform and submit a request to close your account.